Common Legal Questions from Our Players
Yes. Log in to your account, go to Settings > Legal, and select 'Request My Data'. We will compile your profile information, betting history, and payment records into a downloadable file within five business days.
We delete personal identifiers like your name and email after 90 days. Transaction records stay on file for seven years to comply with local financial and tax regulations. You can request early deletion by emailing our support team.
We never store your full payment credentials. Payment processors handle all sensitive wallet and banking data. We keep only a transaction reference so we can match your deposit to your account and process withdrawals back to the same method.
You can update your email and phone number in account settings anytime. Your name, date of birth and ID details cannot be changed once verified for regulatory compliance. Contact support if you believe your profile contains an error.
You can request we stop using your data for marketing; this will not affect your account or deposits. You can also ask us to correct inaccurate information or request deletion where the law allows. Email support to start a data rights enquiry.
Yes. Your single lgosultan account is secure across all devices. We monitor for unusual login activity and will alert you if we detect a login from a new device or country. Enable two-factor authentication in settings for extra protection.
Initial verification typically completes within minutes when you submit your email, phone and ID photo. Full withdrawal eligibility may take up to 24 hours while we verify your payment method. Players in Semarang and across Indonesia follow the same timeline.
